Webvent

Scaling a Customer Experience Culture Through VR Training

Wednesday, March 25, 2020 12:00pm - 1:00pm EDT  
Host: Future Workplace Webinars
By: Cindy Chikahisa, Store Operations, VP Field Development, Sprouts Farmers Market; Derek Belch, CEO and Founder, Strivr; and Scott Mason, Executive Director, Strategy & Innovation, Future Workplace

Sprouts is a culture-driven organization that invests in its people for a simple reason: well-trained, confident team members provide better customer experiences. To weave customer experience into the fabric of the organization, Sprouts has turned to Virtual Reality to build and deploy an Immersive Learning platform with Strivr.

Join the webinar to learn from Sprouts VP of Store Operations Cindy Chikahisa as she details her approach to culture-building at scale and the measurable impact that VR training has had on team members and the business, including:

  • Why VR training for better customer experience
  • What team members are learning in VR and why
  • How Sprouts deployed VR training
  • Results on knowledge retention, proficiency, and business impact

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Presenters

Cindy Chikahisa
Cindy Chikahisa

Store Operations, VP Field Development, Sprouts Farmers Market


Derek Belch
Derek Belch

CEO and Founder, Strivr


Scott Mason
Scott Mason

Executive Director, Strategy & Innovation, Future Workplace


Sponsors

  • Strivr

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