From Party Planning to Strategic Business Partner

Wednesday, April 7, 2021 1:00pm - 2:00pm EDT  
Host: Future Workplace Webinars
By: Kirk Santos, Chief Learning Officer and VP, HR Financial Services, Pitney Bowes

Kirk will discuss the rebranding and repositioning of L&D at Pitney Bowes to shift to strategy tightly aligned to business outcomes, providing direction with a 3 year strategic plan, and shifting from a laggard in the planning and budgeting process to a leader within the HR talent planning. Kirk will also discuss the culture change of the Stakeholder relationship managers become business focused and managing the learning investment portfolios of the business. He will also preview early thinking on strategic questions leading the development of the next 3-year plan.

Join us and learn how Pitney Bowes L&D:

  • Established the cultural elements driving the L&D cultural transformation (From ⇒ To).
  • Crafted a 3-year business led roadmap to align the mission and direction.
  • Became the leader vs. the laggard in budgeting to build stakeholder value and investment funding.
  • Is evolving its next 3-year plan based on Pitney Bowes 2.0 transformation (aka L&D 2.0)


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Kirk Santos
Kirk Santos

Chief Learning Officer and VP, HR Financial Services, Pitney Bowes

Kirk Santos has dual roles as Chief Learning Officer for Pitney Bowes and the head of HR for the Global Financial Services business unit. As Chief Learning Officer, Kirk and his team and I are focused on building strong business partnerships to enable our company transformation. This includes directing the novel outsourcing of L&D with partner NIIT. Kirk has focused the rebranding of L&D to focused on a business partnership that interlocks business outcomes to L&D investments and execution. This starts with seeking to solve and understand what initiatives matter most in delivering profit-forward value.

Prior to joining Pitney Bowes, Kirk has 23+ years of cross-industry HR expertise through strategic and diversified Business Partner / Specialist assignments in Fortune 500 companies such as PepsiCo, IBM, Caesars Entertainment, L’Oréal USA, Altria, and National Grid. Throughout his career he has managed teams within highly matrixed environments or directly led global / regional teams of various sizes.

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